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Terms & Conditions

Terms and Legal stuff

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Justine Cullen Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term ‘Justine Cullen Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 12 Grosvenor Rd, Ashford Kent TN24 9NS. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Prices and Availability

All orders are subject to acceptance and availability. Prices are subject to change without notice. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Once you have placed an order with us, you will receive an order confirmation e-mail acknowledging receipt of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

When placing your order we carry out a standard pre-authorization check on your payment card. Payment will be not be taken until your order has been accepted and the goods dispatched. We carry out security checks on all orders and may cancel your order should it fail these checks, upon which you will be notified.

Credit Card Security

All card transactions are carried out for us via PayPal. They provide the most reliable payment processing available with customer service that is second to none. We do not see any of your credit card details or bank information. PayPal verify your card and address details on our behalf and then authorises the sale to us. Please visit the Paypal website at
Other Payments

At present we are only able to handle credit card orders directly via our website.  If you do not wish to use your credit card online you can contact us directly with your order by phone or Email.

Hallmarks: We are registered with the London Assay Office. All items exceeding the statutory weight bear the British Hallmark which guarantees the quality and fineness of the metal used. Unless otherwise stated in the descriptions all items sold in our online store are made of Sterling Silver.


Any use of the site or its content, including copying or storing any part other than for your own personal, non-commercial use is prohibited without the permission of Justine Cullen Ltd. All rights, including copyright are owned by and licensed to Justine Cullen Ltd.  To contact us directly please us our contact page, or email us here

We reserve the right to change any part of these terms and conditions at any time without notice.